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Katikies Santorini
Project Type
Hotel Operations, Staff training, SOP's Training, Guest Experience Strategy
Location
Santorini & Athens
Date
2018
As the General Manager of Katikies Santorini, I focused on training staff in leading standards and Standard Operating Procedures (SOPs), which significantly enhanced guest experiences. This commitment to excellence resulted in achieving high scores, including a 91.8% in the LQA audit in 2018. By prioritizing staff development and adherence to best practices, I ensured that our guests received exceptional service, contributing to our overall success and reputation.
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